Contact
Whether you have a question about Rohmr, an order, or just want to say hello, reach out and one of our team will get back to you! You can also check out our 'Frequently asked questions' down below!
Collaborations & Partnerships
Think you'll be a good fit for Rohmr? We love working with creators, photographers, and brands who share our philosophy of presence and intentional living, so drop us a message!
Retailers
Interested in stocking Rohmr? Share your details below and our team will be in touch.
Frequently asked questions
How much does shipping cost?
We believe great products should be accessible to everyone, which is why we offer free worldwide shipping. What you see is what you pay - no hidden fees or unexpected costs at checkout!
When will I receive my order?
Our warehouse team aims to dispatch all orders within 24 hours. We strive to deliver worldwide within 10 days of dispatch.
Europe: 3–5 business days
Worldwide: 5–10 business days
Please note: Delivery times are estimates only. While we work closely with our shipping partners, we are not responsible for courier delays once your order has been dispatched.
Can I cancel my order?
Contact us as soon as possible. If the order has not been processed yet, we will cancel it for you. After shipping, our standard return policy applies.
Can I change my delivery address?
Contact us immediately if your order hasn't been shipped yet. Once shipped, contact your local carrier directly to resolve the issue.
What is the return policy?
We offer a 30-day hassle-free return policy, provided the product is returned in its original, unused condition with all included accessories. Return shipping costs are the responsibility of the customer unless the item is found to be faulty.
What if my parcel arrives damaged?
If your parcel arrives damaged, please contact us as soon as possible. Include clear images and provide as much detail as possible so our team can assess and resolve the issue accordingly.